Help & FAQ

Yes, and the mechanism is worth knowing rather than trusting. You pay at checkout and the money goes to AllCardzz, not to the seller — they cannot touch it, and there is no moment at which somebody has both your money and your card. It is released to them only after the hand-over at the counter, and while a problem is open on the order it does not move at all. That is the whole reason a counter stands in the middle of the trade.

When the card is in your hands. Collecting it at the counter settles the order there and then — the operator's hand-over is the release, and there is nothing for you to press. In the rarer case of a card that reaches you by post, the order completes on its own 48 hours later if you have said nothing, so anything wrong should be raised on the order page before that. Raising it keeps the money exactly where it is until somebody has looked.

A bid is a standing offer against one printing at one condition or grade, and it sits on the card’s book underneath the asks for anyone to see. It does not expire, so you can leave it there and get on with your life. Any seller holding that card can accept it — including at a price below their own ask — and when one does you have 48 hours to pay before it lapses. Asks and bids together are what makes a card page a market rather than a shelf.

Yes, and it is a real path rather than a courtesy. A below-ask bid is offered to sellers on exactly the same terms as any other; nothing filters it out for being low, and a seller who would rather take your number today than wait for theirs can simply accept it. The one thing a low bid costs you is time. If it is accepted you have 48 hours to pay.

Yes. You collect the card from the counter named on the listing, collecting costs nothing, and buyers pay no platform fee — so the ask is the total, and the checkout prints it as such before you pay. Prices are in euro everywhere, with no conversion happening behind the number. The seller's own fees come out of what they receive rather than being added to what you pay.

Not today. Every order on AllCardzz is collected in person at the counter named on the listing, and the checkout shows the postal option disabled rather than taking an order it cannot fulfil. Posting does exist on the seller’s side of the trade — a seller who cannot get to the counter posts the card there with a tracking number — but the last leg to the buyer is a hand-over at the desk. Collection is free, and the counter’s opening hours are on its page.

It depends on how it failed, and one case needs you. If the seller never says how the card travels within 48 hours, or says they are bringing it in and then does not within the week, the order is cancelled and you are refunded in full without your having to ask. If they posted it and the parcel simply never turns up, the order does not cancel itself: an It never arrived door opens on your order page after seven days, and pressing it freezes the money until somebody has looked. Leave it unpressed and a stamped-as-sent order completes on its own after fourteen days, so it is worth pressing.

Raise it from the order page before you confirm anything, and the money stays held while it is looked at. There are five doors — not as described, it never arrived, damaged in transit, wrong card, and something else — and the three about the card itself want a photograph, because a photograph is what settles them. The counter operator has already seen the card in person on its way through, and their verdict is on the order alongside yours. The outcome is a release, a refund, or a return handed back at the same counter.

Through the same problem door, not by posting anything yourself. Raise it on the order page and, if the case is decided as a return, you take the card back to the counter you collected it from — the same desk, the same people, and the order already on their shelf as a return. The refund follows, and the card goes back to the seller. There is no separate returns address to find and no label to print.

You have 21 days from the moment the card passes its check and is marked ready, and the date it runs out is printed on your order page from the first day. Miss it and the sale is called off: the card is returned to the seller, you are refunded, and both of you are told. Nothing is lost quietly — you are reminded as the clock runs down. If you know you cannot make it, raising it on the order is better than letting it lapse.

You have 48 hours after payment to say how, and the choice is the deadline. Post it to the counter named on the listing with a tracking number, and the counter watches the parcel in. Or say you are bringing it in, which opens a further seven days to make the trip. Both dates sit on your order page as dates, and missing either cancels the sale and refunds the buyer — so if a week is tight, post it.

Seven raw rungs — Mint, Near Mint, Excellent, Good, Light Played, Played and Poor — or a graded slab, in which case you give the grading company, the grade and the certificate number. Raw and graded never share a price here: each is its own market on the card’s book, so a PSA 10 is never averaged into a Near Mint. Declare it as you would describe it to somebody holding it. The condition guide walks each rung with what separates it from the one above.

Into your own Stripe account, which you connect once from the wallet before your cards can go on the market. Money from a card that has sold but not yet changed hands shows as Held — that figure is ours, and it is the buyer's payment sitting where the seller cannot reach it. When the buyer has the card it becomes Available and is on its way to your bank on Stripe's next payout. You sell under your own name throughout; AllCardzz only holds the money in between.

After the buyer has the card, never before it. A collection at the counter settles the order the moment the operator hands it over, and the payout is released off the back of that — usually the same minute. The counter pressing Received earlier is the end of your obligation, not the start of your payment: the check and the collection still have to happen. If a problem is open on the order, nothing moves until it is settled.

Nothing at launch: 0% commission, and we cover card-processing costs, so you receive exactly your sale price. Listing costs nothing either, and buyers pay no platform fee at all. This is an introductory launch rate. Any future fee will be announced at least 30 days in advance, and would apply only to sales made after the change — never to a sale you have already agreed. The fee line stays on your order page and in your wallet ledger at €0.00, which is where you would see it move.

There are five other kinds of place to sell a sports card in Europe, and the fee is the least interesting difference between them. What matters is who holds the money while the card travels and whether anybody looks at the card. We wrote the comparison down: Cardmarket alternatives for sports cards in Europe.

Yes. Shops and private collectors sell side by side on the same book, each under their own name and each connecting their own Stripe account. There is no separate shop tier, no listing quota and no monthly fee — and the 0% launch rate on a sale is the same either way. A shop with a lot of stock lists it the same way a collector lists one card.

A partner shop or desk that has agreed to stand in the middle of other people’s trades. Cards arrive there, are checked there, and are handed to their buyers there — and every one of those moments is logged with a time that both sides of the trade can read. It is the one structural difference between AllCardzz and a marketplace where a card goes straight from a stranger’s envelope into yours. Every sale here passes one.

That the card in the parcel is the card that was sold, in the condition the seller declared. The operator records a verdict for each card in the order rather than for the order as a whole — pass or fail — and a fail cannot be filed without a written reason and photographs of what they are looking at. A pass marks the order ready to collect and starts your 21 days. A fail opens a case there and then, while the money is still held and before anybody has travelled anywhere.

A case opens before any money moves, and both of you are told. The order leaves the ordinary run of things the moment the operator files the failure, so the payout cannot be released and no clock runs it into a completion behind your back. The card stays at the counter while it is decided, with the operator's photographs attached to the order for whoever rules on it. The outcomes are the same three as any dispute: release, refund, or the card handed back at the same counter.

One today: Paphos, in Cyprus. Its page carries the address, the opening hours day by day and the note that it is closed on Wednesdays, so you can see before you set out. More will be listed as they join, and each will get a page of its own — see them all. A card’s listing always names the counter it will be handed over at, so you know where you are going before you buy.

No — come during opening hours, and the counter's page lists them for every day of the week. Bring your order number, and either the collect code from your order page or photo ID. There is nothing to book and nothing to print. If the shop is closed the day you are free, your 21 days give you plenty of room to come another.

Euro, everywhere — every price on the site, every bid, and every payout. There is no currency switcher, which means there is also no conversion happening quietly behind a number you thought you understood. What the listing says is what the checkout charges.

Write to [email protected] from the address on the account and we will close it. Any open orders have to finish first — a card on its way to a counter, or money held against one, cannot be left half-done. If you have listings up, take them down or let them sell. We will confirm when it is done.